How Software Vendors Lie About ITIL Support By Rob England -
Published August 15, 2008
It may not be a bold-faced; more of the white or, in this case, grey variety, writes ITSM Watch columnist Rob England. [more ITIL]
Capacity Management and Green IT By George Spafford -
Published August 4, 2008
Use capacity management to save money while optimizing your existing data center set up. [more ITIL]
The 3 Keys to ITIL Success By Hank Marquis -
Published July 28, 2008
ITIL implementations are projects like any other and should be treated as such, writes ITSM Watch columnist Hank Marquis of Enterprise Management Associates. [more ITIL]
OptimizeYour Data Center Migration with ITIL By Mike Tainter -
Published July 21, 2008
Data center migration is primarily a business challenge, not a technology challenge, writes ITSM Watch columnist Mike Tainter of Forsythe. [more ITIL]
Riding the CMDB Tidal Wave By Dennis Drogseth -
Published July 10, 2008
The CMDB is at the heart of a radical transformation of the business/IT relationship, writes ITSM Watch columnist Dennis Drogseth of EMA. [more ITIL]
So What are You Measuring? By George Spafford -
Published June 13, 2008
And is the information really worth anything? ITSM Watch columnist George Spafford of Pepperweed Consulting weighs in. [more ITIL]
The Challenges of RCA in ITIL and the “New” Deming Cycle By Jan Vromant -
Published June 5, 2008
Proactive problem management (pPM) and root cause analysis (RCA) is the right path but you may find open revolt along the way, writes ITSM Watch columnist Jan Vromant of Deloitte Consulting.
[more ITIL]
ITIL v3: Bridging the Gap Between IT and Business By Augusto Perazzo -
Published May 29, 2008
v3 builds on v2, greatly expanding its usefulness and helping CIOs make the leap to business strategist, writes ITSM Watch columnist guest columnists Augusto Perazzo and Glen Willis of PA Consulting. [more ITIL]
What ITIL Means by "Process" By Rob England -
Published May 21, 2008
Let's get it together people, writes ITSM Watch columnist Rob England. [more ITIL]
Creating an Actionable ITSM Roadmap By Bob Simmons -
Published May 13, 2008
It all starts with the 'Where', writes ITSM Watch guest columnist Robert Simmons of Forsythe. [more ITIL]
The Rise of Governance and Assurance By Rob England -
Published May 8, 2008
Interest in IT governance is rising rapidly, but a new ISO standard will make clear that the term often is misused, writes ITSM Watch columnist Rob England. [more ITIL]
Using ITAM to Save Money in Tough Times By George Spafford -
Published May 2, 2008
ITIL v3’s Service Asset and Configuration Management and IT asset management are complementary but distinct, writes ITSM Watch columnist George Spafford of Pepperweed Consulting. [more ITIL]
Computing the Change Success Rate By George Spafford -
Published April 24, 2008
Don't let incidents and problems blemish the veracity of your change management process, writes ITSMWatch columnist George Spafford of Pepperweed Consulting. [more ITIL]
Think Past Internal Boundaries to Justify IT Projects By Hank Marquis -
Published April 16, 2008
You can use ITIL v3 thinking to evaluate IT projects in a flat budget world, writes ITSM Watch columnist Hank Marquis of Enterprise Management Associates. [more ITIL]
Just What is an ITIL Service Anyway? By Rob England -
Published April 11, 2008
Ah, the question of questions. ITSM Watch columnist Rob England thinks he has the answer. [more ITIL]
Ten Tips for Successfully Implementing ITIL By Isabel Wells -
Published April 2, 2008
To succeed on the implementation journey, your roadmap and plan need to be realistic, achievable and grounded in practical experience, write ITSM Watch guest columnists Isabel Wells, Derek Lonsdale, and Anthea Jeffcoat of PA Consulting. [more ITIL]
Emergency Changes Shouldn't Change Anything By George Spafford -
Published March 21, 2008
Your response to any IT emergency should be as systematic and controlled as any other activity in IT, writes ITSM Watch columnist George Spafford of Pepperweed Consulting. [more ITIL]
Images
This paper by IDC shows how an investment in training improves the likelihood of an IT project chances for success through enhancement of team skills. While hiring a well-skilled, experienced IT workforce is a critical initial step, IDC explains the importance of complementing even the best staff with an ongoing, focused skill development program.
